Client Related & Medical:

• Medical Emergency Response Protocol
• Staff Language When Addressing Client Concerns or Complaints
• Referrals, Intakes, and Orientation Protocol
• Case Management Services Protocol
• New Medication Procedures 10.2025
• Medication Steps Reminder

Site Safety:

• Emergency Action Plan – Client
• Fire Drill Procedure
• Fire Watch Log Procedure & Log
• HNU Power Outage Procedure
• Preparation Tornado Event (email notification)
• Company Vehicle Emergency Kit

Client Property & Storage:​

• Client Personal Property Procedure
• Oxygen Tank Storage Process
• Bed Bug Hot Box – Treatment Procedure

Inventory & Sanitation:​

• CCH Sanitation Plan
• Inventory Ordering Procedure
• Discharge – Room Turnaround Condition Checklist
• Mop Head Usage and Cleaning Protocol

Company Asset:

• Asset Tracking Procedure
• Asset Assignment & Return Acknowledgement Form
• Lost Asset Report Form
• Location Key Tracking Procedure
• Key Assignment Acknowledgement Form

Site & Maintenance:​

• Seasonal Facility Upkeep and Prevention Plan
• Client Digital Doorknob – Code Troubleshooting & Programming
• Two Way Radio Protocol

Dining & Meals:

• Dining Hall – Weekend Meal Responsibilities
• Food Service Protocol
• Temperature Log Procedure

Transportation:

• Transportation Services Protocol
• Employee Transportation Assistance Program

Misc:

• How To – Access all digital forms from Microsoft Teams

Intake/Discharges:

• Quick Client NOA + Facesheet

Work Order & Inventory Requests:​

• Maintenance Work Order
• IT Work Order
• Housekeeping Inventory Request
• Office Supplies Request

Keyset Check-in/out:​

• Key Ring Check In/Out

Dining Hall & Snacks Tracking:​

• Temperature Log Tracking
• Food & Snack Usage Tracking

Staff Asset Request:​

• Asset Request
• Key Request

Transportation:

• Daily Transportation Trip & Mileage Log

Client Doorknob & Lock tracking:​

• Client Doorknob Codes
• Facility & Client Combination Locks

• Phone Extensions